Refund policy

Last Updated: 28.02.2026

At KUVÉ , every piece is thoughtfully designed and carefully crafted. We value quality, integrity, and transparency. This Returns & Refund Policy outlines how we manage returns while upholding your rights under Australian Consumer Law.

This policy forms part of our Terms & Conditions. Nothing in this policy excludes or limits your statutory rights under the Competition and Consumer Act 2010 (Cth).

1. Change of Mind Returns

We understand that sometimes a piece may not feel quite right. While we encourage mindful purchasing, we are pleased to offer returns for change of mind, subject to the conditions below.

Eligibility:
- Request must be submitted within 7 days of delivery for a refund, or within 21 days of delivery for store credit.
- Proof of purchase must be provided.
- Item must be unworn, unused, unwashed, free from marks, with original tags attached and packaging included.

Return Shipping:
- Customers are responsible for return shipping costs.
- We recommend tracked postage, as KUVE cannot accept responsibility for lost returns.
- Original shipping costs are non-refundable for change-of-mind returns.

2. Items Not Eligible for Change of Mind Returns

For hygiene and safety reasons, the following items cannot be returned unless faulty under Australian Consumer Law:
- Earrings
- Hair accessories
- Hosiery
- Hats
- Lingerie
- Swimwear where hygiene seal has been removed
- Items marked 'Final Sale'
- Gift cards

3. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, you are entitled to remedies under Australian Consumer Law.

Please contact our Customer Care team at team@kuve.com.au within a reasonable time of receiving your order and provide:
- Your order number
- Clear images of the issue
- A brief description of the concern

Once assessed and confirmed, we will provide a replacement (subject to availability), repair, or full refund. KUVÉ will cover reasonable return shipping costs for confirmed faulty items.

4. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to:
- A replacement or refund for a major failure.
- Compensation for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced within a reasonable time.

A major failure may include situations where the product is significantly different from its description, substantially unfit for its normal purpose, unsafe, or would not have been purchased had the issue been known.

5. Refunds & Store Credit

Refunds:
- Issued to the original payment method only.
- Must be processed to the original cardholder.
- Please allow 5–7 business days for funds to appear once processed.

Store Credit:
- Valid for 12 months from date of issue.
- Non-transferable and non-refundable.
- Redeemable online at checkout.

6. Processing Time

Once your return is received, please allow 3–5 business days for inspection and processing. You will receive confirmation once your return has been approved and processed.

7. International Orders

For international customers, return shipping costs are the responsibility of the customer unless the item is confirmed faulty. Original shipping fees, duties, and taxes are non-refundable for change-of-mind returns.

8. Policy Updates

KUVÉ reserves the right to amend this policy at any time. The policy in effect at the time of purchase will apply.

9. Contact

For all return enquiries, please contact:

KUVÉ
Email: team@kuve.com.au
Website: www.kuve.com.au